By dropping off your laundry for our wash and fold service, using our self-service laundry facilities, or scheduling a pickup and delivery order with Globe Laundry, you agree to the following Terms and Conditions.
While every reasonable care is taken in handling and cleaning your items, Globe Laundry is not responsible for damage resulting from weak, delicate, fragile, or improperly constructed fabrics that tear or become damaged during the standard cleaning process.
Globe Laundry is also not responsible for items left in pockets or within laundry, including but not limited to cash, jewelry, electronics, keys, documents, or other personal belongings. Customers are responsible for checking all pockets before submitting items for cleaning.
Globe Laundry is not responsible for normal color fading, color bleeding, shrinkage, stretching, or other changes that may occur during the washing or drying process, particularly when items are not properly labeled or are unsuitable for machine washing or drying.
In the event of proven negligence by Globe Laundry resulting in loss or damage, compensation shall not exceed three times the amount paid for the affected order.
Customers are responsible for informing Globe Laundry of any special cleaning instructions, delicate items, stains, or other conditions that may require special handling.
Customers should inspect all items promptly upon receipt. Any claim regarding missing, damaged, or incorrectly processed items must be submitted to Globe Laundry within 48 hours of pickup or delivery.
Claims submitted after this period may not be eligible for consideration.
For the safety of our employees, drivers, and customers, Globe Laundry personnel will not enter private residences.
All pickups and deliveries will be conducted at the primary entrance of the property, such as the front door, porch, garage, lobby, or another pre-arranged designated outdoor or accessible area.
Customers are responsible for ensuring that laundry is accessible to our driver at the scheduled pickup time.
Customers are responsible for providing accurate pickup and delivery information and ensuring that someone is available when required to receive an order.
Globe Laundry is not responsible for delays caused by circumstances outside of its reasonable control, including severe weather, road conditions, mechanical issues, traffic, or other unforeseen circumstances.
If a customer is unavailable for a scheduled delivery, additional delivery attempts or applicable fees may apply.
Laundry that has been completed but cannot be delivered, or laundry that is not picked up, may be subject to a storage fee.
Any items remaining unclaimed or unable to be delivered after 7 days will incur a storage fee of $1 per day.
All applicable storage fees must be paid in full before the laundry is released or delivered.
To the maximum extent permitted by applicable law, Globe Laundry shall not be held liable for deterioration, discoloration, fading, odor, mildew, or other damage to items that remain in our possession beyond 30 days after the customer has been notified that the order is ready for pickup or delivery.
Globe Laundry's liability for any claim arising from its services shall be limited to the amount permitted under these Terms and Conditions and applicable law.
Any laundry or personal items that remain unclaimed for more than 30 days after the customer has been notified that the order is ready may be considered abandoned.
Globe Laundry reserves the right, to the extent permitted by applicable law, to donate, recycle, dispose of, or otherwise handle abandoned items at its discretion.
By using Globe Laundry's self-service laundry facilities, dropping off laundry for wash, dry and fold service, or scheduling a pickup or delivery order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Globe Laundry reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on this website and will become effective upon posting.
